Moray Taxis Nairn

Privacy Policy

Effective Date: 04 June 2025

At Moray Taxis Nairn, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us via phone, our website, mobile app, or social media.

1. Information We Collect

We may collect the following personal data when you use our services:

• Name
• Address
• Contact number
• Email address
• Call recordings (when you contact us by phone)
• Booking details (pickup/drop-off locations, time, etc.)

2. How We Collect Information

• We collect your information when:
• You call us to book a taxi
• You book a taxi via our mobile app (Gazoop)
• You message us via our Facebook page
• You create or access your customer account

3. Use of Your Information

We only use your information for the purpose of providing taxi services, including:

• Processing and managing your bookings
• Confirming journey details
• Contacting you about your booking
• Ensuring the safety and quality of service (call recordings)

We do not use your data for marketing unless you have explicitly opted in.

4. Call Recording

All calls to and from our business may be recorded for training, monitoring, and safety purposes.

• Recordings are stored in a secure, cloud-based system.
• They are automatically deleted after 30 days.
• If you wish to request access to a call recording, you may contact our Data Controller (see Section 9).

5. Data Storage and Security

• Customer data is stored securely within their account, accessible only by PIN via the Gazoop mobile app.
• Facebook messages related to bookings are deleted once the journey is complete.
• We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

6. Data Retention

• Call recordings are deleted after 30 days.
• Customer account data is retained for as long as the account is active or as needed to provide our services.
• Facebook messages are deleted after the journey has taken place.

7. Your Rights

Under data protection laws (such as GDPR, if applicable), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal limits)
• Object to or restrict processing of your data
• Request a copy of your data (data portability)
• To exercise any of these rights, please contact our Data Controller (see Section 9).

8. Employee Awareness

• All employees have been informed of our data collection and recording policies and are trained to handle personal data securely and respectfully.

9. Contact – Data Controller

For questions, concerns, or data requests, please contact:

Data Controller
Connor Morrison
Wyvis Drive, Nairn
info@moraytaxisnairn.com
01667 455 552

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.